What is ITSM and how does it compare to ESM ?

Here's what I asked an AI today :
What is ITSM and how does it compare to ESM ?

Here's it's answer :

ITSM (Information Technology Service Management) is a set of practices and processes that align the delivery of IT services with the needs of the business. It helps organizations to design, deliver, manage, and improve the quality of IT services to meet the evolving needs of the business. ITIL (Information Technology Infrastructure Library) is one of the most widely adopted frameworks for ITSM, and it provides a set of best practices for IT service management.
ESM (Enterprise Service Management) is a similar concept to ITSM, but it extends the focus of service management beyond IT services to include all services that an organization delivers to its customers, including HR, finance, and facility management services. ESM takes a more holistic approach to service management and aims to improve the efficiency and effectiveness of all services delivered by the organization.
In summary, ITSM focuses on IT service management, while ESM takes a broader view and addresses service management across the entire organization.


I spent more time formatting this text than it took the AI to answer with an excellent answer.

Conclusion : ITSM experts are obsolete. Use AI instead.

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