What is the best ITSM software ?

 There are many ITSM software options on the market, and the best one for your organization will depend on your specific needs and requirements. Some popular ITSM software options include:

  • ServiceNow: A cloud-based platform that offers a wide range of IT service management, IT operations management, and IT business management features.
  • BMC Remedy: A long-established on-premise and cloud-based platform that provides a complete set of IT service management, IT operations management, and IT business management capabilities.
  • Zendesk: A cloud-based platform that offers IT service management, customer service and support features.
  • Cherwell: A platform that can be deployed on-premise or cloud-based, it focuses on IT service management, IT operations management and IT business management.
  • SolarWinds Service Desk: A cloud-based platform that offers IT service management, IT operations management, and IT business management features
  • Freshservice: Cloud-based IT service management software that can be used for IT service management, IT operations management, and IT business management.

I would recommend evaluating a few different options, considering factors such as cost, scalability, ease of use, and integration with existing systems. It may also be helpful to speak with other organizations in your industry to see which ITSM software they are using and how well it is working for them.

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