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What is a typical budget for an ITSM solution

  The cost of an ITSM solution can vary widely depending on factors such as the size and complexity of the organization, the level of customization required, and the deployment model (e.g. cloud-based or on-premise). For small and medium businesses, the costs can range from a few hundred dollars per month for a basic, cloud-based ITSM solution, to tens of thousands of dollars per year for more robust, on-premise solutions that include additional features and integrations. For larger organizations, the costs can be significantly higher, with some enterprise-level ITSM solutions costing hundreds of thousands of dollars or more. This will include additional features like integration with other systems, additional reporting and custom features that may require additional development or implementation. It's important to keep in mind that the cost of an ITSM solution should be viewed as an investment, as it can help to improve the efficiency and effectiveness of IT service delivery, resu...
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What is the best ITSM software ?

  There are many ITSM software options on the market, and the best one for your organization will depend on your specific needs and requirements. Some popular ITSM software options include: ServiceNow: A cloud-based platform that offers a wide range of IT service management, IT operations management, and IT business management features. BMC Remedy: A long-established on-premise and cloud-based platform that provides a complete set of IT service management, IT operations management, and IT business management capabilities. Zendesk: A cloud-based platform that offers IT service management, customer service and support features. Cherwell: A platform that can be deployed on-premise or cloud-based, it focuses on IT service management, IT operations management and IT business management. SolarWinds Service Desk: A cloud-based platform that offers IT service management, IT operations management, and IT business management features Freshservice: Cloud-based IT service management software t...
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What is ITSM and how does it compare to ESM ?

Here's what I asked an AI today : What is ITSM and how does it compare to ESM ? Here's it's answer : ITSM (Information Technology Service Management) is a set of practices and processes that align the delivery of IT services with the needs of the business. It helps organizations to design, deliver, manage, and improve the quality of IT services to meet the evolving needs of the business. ITIL (Information Technology Infrastructure Library) is one of the most widely adopted frameworks for ITSM, and it provides a set of best practices for IT service management. ESM (Enterprise Service Management) is a similar concept to ITSM, but it extends the focus of service management beyond IT services to include all services that an organization delivers to its customers, including HR, finance, and facility management services. ESM takes a more holistic approach to service management and aims to improve the efficiency and effectiveness of all services delivered by the organization. In s...
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What is Service Management ?

I was contacted recently to discuss Enterprise Service Management and the ESM market. While preparing the discussion, I came to the conclusion that this can only make sense if I define precisely what I define as IT Service Management.  I'll spare you the Wikipedia quote and generic third party definition. Googling "What is Service Management" is probably going to get you some interesting stuff.  Here's my take : Service Management is about delivering complex (usually IT) Services to users that are more often than not are employees of an organization. It focusses first and foremost on the user perception of things.
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